This Privacy Policy describes how ScaledUp Biz (“ScaledUp Biz,” “we,” “us,” or “our”) handles personal information when you visit arborist.scaledupbiz.com, appointments.scaledupbiz.com, use our forms, communicate with us, or use our arborist marketing and appointment generation services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this policy. If you are acting for a business, you confirm that you are authorized to provide information on its behalf.
01 Information we collect
Information you provide
Depending on how you interact with us, we may collect:
- Contact information, such as your first and last name, business email address, and phone number.
- Business information, such as business name, website, role, tree-service area, industry, and annual revenue range.
- Service and account information, such as your requested services, appointments, preferences, communications, billing details, and records relating to our business relationship.
- Communications, including messages, form responses, call notes, and feedback you send to us.
Information collected automatically
When you use our website, we and our technology providers may automatically collect device and usage information, including IP address, browser and device type, operating system, referring URLs, pages viewed, links clicked, approximate location derived from IP address, timestamps, and cookie or similar identifiers.
Information from other sources
We may receive information from advertising platforms, analytics providers, customer relationship management tools, scheduling and communications providers, public business sources, referral partners, and other parties you direct to share information with us.
02 How we use information
We may use personal information to:
- Provide, operate, personalize, and improve the Services.
- Evaluate eligibility, service-area availability, and business fit.
- Respond to inquiries and schedule or deliver appointments.
- Communicate about your application, account, purchases, services, updates, offers, and events.
- Process transactions, maintain records, and manage our relationship with you.
- Measure website performance, understand engagement, and improve our advertising and marketing.
- Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful or unlawful activity.
- Comply with law, enforce agreements, and protect our rights and the rights of others.
Where required by law, we rely on your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business.
05 Email and SMS communications
If you provide your email address or phone number, we may contact you about your inquiry, application, appointments, or our Services. Where required, we will obtain consent before sending marketing email or text messages.
You may unsubscribe from marketing emails using the link in the message and opt out of marketing texts by replying STOP. Message and data rates may apply. We may still send non-marketing messages, such as replies to your requests, appointment details, and service notices.
06 Retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain business and transaction records, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the information and our legal and operational needs.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission is completely secure, so we cannot guarantee absolute security.
07 Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, or portability of personal information; to withdraw consent; to object to or restrict certain processing; and to opt out of sale, sharing, or targeted advertising. You may also have the right to appeal our response or complain to a privacy regulator.
To make a request, email hello@scaledup.biz with “Privacy Request” in the subject line. Tell us the right you wish to exercise and the jurisdiction where you live. We may need to verify your identity and authority before fulfilling a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising a privacy right.
Additional notice for U.S. residents
The categories of personal information we may have collected in the preceding 12 months include identifiers, customer records, commercial information, internet or electronic activity, approximate geolocation, and professional or employment-related information. The sources, purposes, and categories of recipients are described throughout this policy. We do not knowingly sell or share the personal information of anyone under 16.
08 International transfers
We and our service providers may process personal information in the United States, Canada, and other countries. Privacy laws in those countries may differ from those where you live. Where required, we use appropriate safeguards for cross-border transfers.
09 Children’s privacy
The Services are intended for businesses and are not directed to children under 13, or the higher minimum age required by local law. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.
10 Changes to this policy
We may update this policy from time to time. We will post the revised version on this page and update the date above. If changes are material, we may provide additional notice as required by law.
11 Contact us
Questions or requests about this policy can be sent to: